Privacy Policy

This Privacy Policy applies to MSA Global Engineering Pte Ltd (UEN: 202500522G), 10 Buroh Street, #04-17, West Connect Building, Singapore 627564 ("MSA", "we", "us", or "our"). It describes how we collect, use, disclose, and protect your personal data in accordance with the Singapore Personal Data Protection Act 2012 (PDPA).

1. Data We Collect

We may collect the following personal data when you contact us, request a quote, or engage our services: • Name, phone number, and email address • Property address and type (for service delivery) • Service history and job records • Payment information (processed securely through approved payment channels) • Communications sent to us via WhatsApp, email, or our website contact form

2. How We Use Your Data

We use your personal data to: • Respond to your enquiries and provide quotations • Schedule and deliver M&E services at your property • Process payments and issue invoices • Send service reminders and maintenance notifications (with your consent) • Comply with legal and regulatory obligations • Improve our services and customer experience

3. Disclosure of Personal Data

We do not sell your personal data. We may share your data with: • Our technicians and subcontractors, solely for service delivery purposes • Third-party service providers (e.g. payment processors, scheduling software) bound by confidentiality obligations • Government authorities or regulators when required by law

4. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Service records are typically retained for 7 years for warranty and compliance purposes.

5. Data Security

We implement reasonable security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These include access controls, encrypted communications, and secure data storage practices.

6. Your Rights

Under the PDPA, you have the right to: • Access the personal data we hold about you • Correct any inaccurate or incomplete personal data • Withdraw consent for the use of your personal data (subject to legal or contractual restrictions) To exercise these rights, please contact us at [email protected].

7. Cookies

Our website may use cookies to improve your browsing experience. You may disable cookies in your browser settings, though this may affect certain website functionality.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised "Last updated" date. Continued use of our services after any changes constitutes your acceptance of the updated policy.

9. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact: MSA Global Engineering Pte Ltd 10 Buroh Street, #04-17, West Connect Building Singapore 627564 Email: [email protected] Phone: +65 8925 5511